Refund policy

Refund, Returns & Warranty Policy

Effective Date: 3 July 2026

At Hydro-X, we are committed to providing high-quality hydrophobic windscreen wipers and excellent customer service. If you experience an issue with your purchase, we’re here to help.

This policy operates in accordance with the Australian Consumer Law (ACL) and explains your rights, as well as our returns, refunds and warranty process.

 

 

1. Change of Mind Returns

We offer a 30-day change of mind return from the date your order is delivered.

To be eligible for a return, the item must:

  • be unused and uninstalled;

  • be in its original packaging;

  • include all accessories and contents;

  • be in a resaleable condition; and

  • be accompanied by proof of purchase.

Customers are responsible for return shipping costs for change of mind returns.

Original shipping charges are non-refundable.

Returns received without prior approval may not be accepted.

 

 

2. Incorrect Product Ordered

If you accidentally ordered the incorrect windscreen wipers, please contact us before installing the product.

Provided the product is unused, uninstalled and returned in its original condition within 30 days, we can arrange an exchange or refund.

Return postage for incorrectly ordered products is the responsibility of the customer.

If you are unsure which Hydro-X wipers suit your vehicle, please contact us before placing your order and we’ll be happy to assist.

 

 

3. Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is:

  • damaged during delivery;

  • faulty;

  • missing items; or

  • the incorrect product,

please contact us as soon as possible, preferably within 7 days of receiving your order.

To help us assess the issue, we may request photographs of the product, packaging and any damage.

Where a product is confirmed to be faulty or incorrectly supplied, Hydro-X will provide an appropriate remedy in accordance with the Australian Consumer Law.

 

 

4. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you may be entitled to a replacement or refund.

If a product fails to meet a consumer guarantee but the failure is not major, you may be entitled to have the product repaired or replaced.

These rights apply only where required under the Australian Consumer Law.

They do not cover damage or defects resulting from:

  • incorrect installation;

  • misuse or abuse;

  • accidental damage;

  • modification or alteration of the product;

  • failure to follow installation or care instructions;

  • use of the product for purposes other than its intended use;

  • normal wear and tear;

  • damage caused by vehicle faults or worn vehicle components; or

  • damage caused by external factors beyond our control.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

 

 

5. Installation Disclaimer

Customers are responsible for ensuring the correct Hydro-X windscreen wiper model is selected for their vehicle.

Products should be installed in accordance with the supplied instructions or by a suitably qualified person.

Hydro-X is not liable for damage to vehicles, windscreen wiper arms, windscreens or other components resulting from:

  • incorrect installation;

  • forcing incorrect adapters onto the vehicle;

  • misuse;

  • modification;

  • failure to follow installation instructions; or

  • use of the product outside its intended purpose,

except where liability cannot be excluded under the Australian Consumer Law.

 

 

6. Product Performance

Hydro-X hydrophobic windscreen wipers are designed to improve visibility in wet weather.

Performance may vary depending on:

  • windscreen condition;

  • cleanliness of the glass;

  • weather conditions;

  • driving speed;

  • vehicle maintenance; and

  • correct installation.

Individual results may vary.

 

 

7. Non-Returnable Items

We cannot accept returns where:

  • the product has been installed or used;

  • the product has been damaged through incorrect installation;

  • the product has been modified;

  • the product has been damaged due to misuse;

  • the product has been damaged through accidents or external causes;

  • the product shows signs of excessive wear beyond normal use; or

  • the request falls outside the applicable return period unless required by Australian Consumer Law.

 

 

8. Warranty Claims

If you believe your Hydro-X product is faulty, please contact us before returning the item.

We may request:

  • your order number;

  • photographs of the product;

  • photographs of the vehicle (where relevant);

  • a description of the issue; and

  • any additional information required to assess the claim.

Warranty claims are assessed individually in accordance with the Australian Consumer Law.

 

9. How to Request a Return

To request a return or warranty assessment, please contact us before sending any products back.

Please include:

  • your full name;

  • order number;

  • proof of purchase;

  • reason for the return; and

  • photographs where applicable.

Email: support@hydrox.net.au

Approved returns should be sent to:

Hydro-X

9–11 Babdoyle Street

Loganholme QLD 4129

Australia

 

 

10. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, refunds will be processed to your original payment method.

Please allow up to 10 business days for your bank or payment provider to process the refund.

 

 

11. Exchanges

Where stock is available, eligible products may be exchanged for another suitable Hydro-X product.

If the requested replacement is unavailable, we will offer an appropriate alternative or refund where applicable.

 

 

12. Contact Us

If you have any questions regarding returns, refunds or warranty claims, please contact us:

Hydro-X

9–11 Babdoyle Street

Loganholme QLD 4129

Australia

Email: support@hydrox.net.au

Website: https://hydrox.net.au