Privacy policy

Privacy Policy

Effective Date: 3 July 2026

Hydro-X (“Hydro-X”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website at https://hydrox.net.au, purchase products, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Hydro-X

9–11 Babdoyle Street

Loganholme QLD 4129

Australia

Email: support@hydrox.net.au

Website: https://hydrox.net.au

2. Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

Your name
Billing and shipping address
Email address
Telephone number
Payment information (processed securely by our payment providers)
Vehicle information (where provided to assist with product selection)
Order history
Communications with our customer support team
IP address
Browser type
Device information
Cookies and website usage information

We only collect information that is reasonably necessary to provide our products and services.

3. How We Collect Your Information

We collect personal information when you:

Place an order
Create an account
Subscribe to our newsletter
Contact us by email or telephone
Submit enquiries through our website
Leave product reviews
Participate in promotions or competitions
Browse our website using cookies or similar technologies

Some information is collected automatically through Shopify and trusted third-party analytics providers.

4. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Deliver products
Verify payments
Provide customer support
Respond to enquiries
Send order confirmations and shipping updates
Improve our website and customer experience
Detect fraud and maintain website security
Meet legal obligations
Send promotional emails where you have consented

You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.

5. Payment Information

Payments made through our website are securely processed by Shopify and its authorised payment providers.

Hydro-X does not store your full credit card details.

Payment information is handled in accordance with the security standards of our payment processors.

6. Shopify

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our products and services.

Information submitted through our website may be stored securely on Shopify’s servers.

For more information, please refer to Shopify’s own Privacy Policy.

7. Cookies

Our website uses cookies and similar technologies to:

remember your shopping cart
improve website performance
analyse website traffic
personalise your browsing experience
support marketing and advertising

You may disable cookies through your browser settings, although doing so may affect website functionality.

8. Analytics and Advertising

We may use third-party services including:

Google Analytics
Meta (Facebook) Pixel
Shopify Analytics
Email marketing platforms

These services help us understand website usage, improve our products and provide relevant advertising.

These providers may collect information such as:

pages visited
time spent on the website
browser type
device information
referring websites

9. Sharing Your Information

We only share personal information where necessary to operate our business.

This may include:

Shopify
Payment processors
Australia Post
Courier companies
Marketing providers
IT service providers
Government authorities where required by law

We do not sell or rent your personal information to third parties.

10. International Data Transfers

Some of our service providers, including Shopify and cloud-based software providers, may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.

11. Data Security

We take reasonable steps to protect your personal information from:

unauthorised access
misuse
interference
loss
modification
disclosure

While we implement industry-standard security measures, no online transmission or storage system can be guaranteed to be completely secure.

12. Retention of Information

We retain personal information only for as long as necessary to:

provide our services
comply with legal obligations
resolve disputes
enforce our agreements

When no longer required, information is securely destroyed or de-identified where appropriate.

13. Access and Correction

You may request access to the personal information we hold about you.

If any information is inaccurate or out of date, you may request that it be corrected.

To make a request, please contact us using the details below.

14. Marketing Communications

If you subscribe to our mailing list, we may send promotional emails regarding:

new products
special offers
promotions
company updates

You can unsubscribe at any time using the unsubscribe link contained in our emails.

15. Children’s Privacy

Our website is not intended for children under 18 years of age.

We do not knowingly collect personal information from children.

16. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

17. Australian Privacy Rights

Hydro-X complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you believe we have breached your privacy rights, please contact us first so we can investigate and resolve your concerns promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

Your continued use of our website after changes are published constitutes acceptance of the revised Privacy Policy.

19. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us: