Shipping & Delivery

At Hydro-X, we know there’s nothing more frustrating than waiting for an order without knowing when it will arrive. That’s why we’re committed to providing fast, reliable shipping and keeping you informed every step of the way.

Free Australia-Wide Shipping

We currently offer FREE standard shipping Australia-wide on all Hydro-X windscreen wiper orders unless otherwise stated.

Any promotional shipping offers may be changed or withdrawn at any time without notice.

All orders are dispatched from our Queensland warehouse.

Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional events, peak shopping periods or public holidays, dispatch times may be slightly longer. We appreciate your patience during these busy periods.

Once your order has been dispatched, you’ll receive an email containing your tracking information.

Estimated Delivery Times

Estimated delivery times are:

  • Metro Areas: 2–5 business days

  • Regional Areas: 3–8 business days

  • Remote Areas: 5–12 business days

These delivery times are estimates only and are not guaranteed. Delivery times may vary due to courier delays, weather events, peak periods or circumstances outside Hydro-X’s control.

Tracking Your Order

Once your order has been shipped, you’ll receive an email with your tracking number so you can monitor your delivery.

If you have not received your tracking details within three business days of placing your order, please contact us and we’ll be happy to assist.

Delivery Address

Please ensure your delivery address is correct before completing your order.

Hydro-X is not responsible for delays, additional shipping charges or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If you notice an error after placing your order, please contact us immediately. While we will do our best to update your order before dispatch, we cannot guarantee changes once processing has begun.

Authority to Leave

If you choose to provide authority for the courier to leave your parcel unattended, Hydro-X is not responsible for loss, theft or damage occurring after the parcel has been marked as delivered.

Lost, Delayed or Damaged Deliveries

If your parcel is lost, arrives damaged or has experienced an unusually long delay, please contact us as soon as possible.

We’ll work with the shipping carrier to investigate and help resolve the issue.

Claims relating to lost or damaged deliveries may require photographs, tracking information or additional documentation.

Delivered but Not Received

If tracking shows your parcel has been delivered but you cannot locate it, we recommend:

  • checking around your property;

  • checking with other household members;

  • checking with neighbours or your building manager; and

  • contacting the courier directly.

If you’re still unable to locate your parcel, please contact us and we’ll assist you in lodging an enquiry with the carrier.

Risk & Ownership

Risk in the products passes to you once your order has been delivered to the delivery address provided at checkout.

Ownership of the products remains with Hydro-X until full payment has been received.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Hydro-X

9–11 Babdoyle Street

Loganholme QLD 4129

Australia

Email: support@hydrox.net.au

Website: https://hydrox.net.au